Privacy Policy

Sunny Days Nutrition

Effective Date: 17/03/2026

 

Overview

At Sunny Days Nutrition, we are committed to protecting your privacy and handling your personal information in a safe, secure and responsible manner.

This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, as regulated by the Office of the Australian Information Commissioner.

By using our website or services, you agree to the practices outlined in this policy.

 

1. Information We Collect

 

Personal Information

  • Name, email address, phone number and address

  • Date of birth

  • Payment and billing details

 

Health Information (Sensitive Information)

  • Medical history

  • Medications and supplements

  • Blood test results

  • Pregnancy, fertility or health history

  • Dietary intake and lifestyle information

  • Referral information from healthcare providers

 

Website Usage Data

  • IP address

  • Browser type

  • Pages visited and interaction data

 

Health information is classified as sensitive information and is collected only where necessary to provide appropriate care.

 

2. How We Collect Information

We may collect your information through:

  • Online forms and questionnaires

  • Telehealth or in-person consultations

  • Email or other communications

  • Referrals from healthcare providers

  • Booking and client management systems

 

Sunny Days Nutrition uses Practice Better as its secure platform for managing client records and appointments.

 

3. How We Use Your Information

We use your information to:

  • Provide personalised nutrition and dietetic care

  • Assess your health needs

  • Communicate about appointments and services

  • Maintain clinical records

  • Process payments and issue receipts

  • Improve our services and website

  • Meet legal and professional obligations

 

4. Consent to Use Health Information

By providing your personal and health information, you consent to its collection, use and disclosure for the purposes outlined in this policy.

You may withdraw your consent at any time. Please note this may affect our ability to provide ongoing care.

 

5. Telehealth and Digital Tools

Consultations are primarily delivered via telehealth.

We use secure digital tools to support your care, including:

  • Practice Better for client management

  • Clinical documentation tools such as Heidi AI

Where possible, information is de-identified and handled in accordance with privacy standards.

 

6. Sharing Your Information

We do not sell or rent your personal information.

We may share your information in the following circumstances:

 

Healthcare Providers (Shared Care)

With your consent, we may share relevant information with:

  • GPs

  • Specialists

  • Allied health professionals

This supports coordinated and safe care.

 

Service Providers

We may share information with trusted providers (e.g. secure software platforms and payment processors) who assist in delivering our services.

 

Legal Requirements

We may disclose information where required by law or to prevent serious risk to health or safety.

7. Overseas Data Disclosure

Some service providers, including Practice Better, may store or process data outside Australia.

We take reasonable steps to ensure your information is handled in accordance with Australian privacy standards.

By using our services, you consent to this disclosure.

 

8. Data Security

We take reasonable steps to protect your information, including:

  • Secure systems and encryption

  • Restricted access to personal data

  • Use of trusted platforms such as Practice Better

  • Ongoing system monitoring

 

9. Data Breaches

If a data breach is likely to result in serious harm, we will comply with the Notifiable Data Breaches scheme under the Privacy Act.

This includes notifying affected individuals and the Office of the Australian Information Commissioner where required.

 

10. Access and Correction

You have the right to:

  •  Request access to your personal information

  • Request corrections if information is inaccurate or incomplete

 

11. Data Retention

We retain your information only as long as necessary to provide services and meet legal obligations.

 

12. Cookies

Our website may use cookies to improve user experience and analyse traffic.

You can manage cookies through your browser settings.

 

13. Updates to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

 

14. Contact

If you have any questions, please contact:

 

Sunny Days Nutrition

Website: sunnydaysnutrition.com.au

Email: sunnydnutrition@gmail.com